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Can VOYA's UnqorkAI Partnership Strengthen Its Retirement Business?
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Key Takeaways
VOYA is expanding its use of UnqorkAI to enhance retirement onboarding and customer experiences.
VOYA's retirement fee-based revenues rose 10% in Q2 2026, with AI expected to support scalable growth.
UnqorkAI could reduce administrative tasks and costs, but Voya has not disclosed specific savings targets.
Voya Financial, Inc. (VOYA - Free Report) is expanding its use of artificial intelligence through UnqorkAI to improve retirement customer experiences and streamline internal workflows. The initiative builds on Voya’s relationship with Unqork since 2019 and could help the company support retirement business growth more efficiently.
Voya already uses Unqork’s platform for Sponsor Onboarding and Producer Onboarding applications. Through UnqorkAI, it aims to enhance onboarding workflows, create more connected customer experiences and help retirement participants move more seamlessly from guidance to action.
These improvements could simplify interactions with employer plan sponsors and distribution partners while helping participants navigate retirement services more easily. AI-enabled workflows may also reduce repetitive administrative tasks and application maintenance complexity, allowing Voya to manage increasing business volumes without a proportional rise in operating costs.
Voya’s Retirement business has demonstrated momentum, with fee-based revenues rising 10% year over year in the second quarter of 2026. UnqorkAI could complement this growth by improving service delivery and making retirement operations more scalable. Smoother onboarding and better digital experiences could strengthen client relationships, while greater operational efficiency may help control expenses as the business expands.
However, Voya has not disclosed specific cost savings or incremental revenue targets tied to the partnership. Its long-term value will depend on whether the technology delivers measurable improvements in customer experience, productivity and operating efficiency that support retirement growth and profitability.
What Are Peers Doing?
Principal Financial Group, Inc. (PFG - Free Report) is also expanding its retirement capabilities through technology partnerships, with a focus on improving access to retirement income solutions. Its partnership with SS&C Technologies supports the distribution and administration of retirement income products by connecting providers with retirement plan recordkeepers. This could help PFG expand its retirement offerings and simplify access to income options for participants.
Prudential Financial, Inc. (PRU - Free Report) is advancing AI adoption through its partnership with Google Cloud to develop AI-powered applications. The initiative aims to improve customer and agent experiences, streamline workflows and support technology-enabled distribution. These capabilities could help Prudential deliver services more efficiently while enhancing customer support and operational productivity.
VOYA’s Price Performance
Shares of Voya Financial have gained 28.7% in the past year compared with the industry’s growth of 23.5%.
Image Source: Zacks Investment Research
VOYA’s Valuation
Voya Financial shares are trading at a price-to-book value of 1.35X, lower than the industry average of 2.24X.
Image Source: Zacks Investment Research
Estimate Movement for VOYA
The Zacks Consensus Estimate for VOYA’s earnings per share (EPS) for 2026 and 2027 has moved down 0.3% and 0.1%, respectively, in the past 30 days.
Image Source: Zacks Investment Research
The consensus estimate for VOYA’s 2026 EPS indicates a year-over-year increase, while the same for 2027 EPS and revenues indicates a year-over-year rise.
View the Zacks #1 Rank List
Image: Bigstock
Can VOYA's UnqorkAI Partnership Strengthen Its Retirement Business?
Key Takeaways
Voya Financial, Inc. (VOYA - Free Report) is expanding its use of artificial intelligence through UnqorkAI to improve retirement customer experiences and streamline internal workflows. The initiative builds on Voya’s relationship with Unqork since 2019 and could help the company support retirement business growth more efficiently.
Voya already uses Unqork’s platform for Sponsor Onboarding and Producer Onboarding applications. Through UnqorkAI, it aims to enhance onboarding workflows, create more connected customer experiences and help retirement participants move more seamlessly from guidance to action.
These improvements could simplify interactions with employer plan sponsors and distribution partners while helping participants navigate retirement services more easily. AI-enabled workflows may also reduce repetitive administrative tasks and application maintenance complexity, allowing Voya to manage increasing business volumes without a proportional rise in operating costs.
Voya’s Retirement business has demonstrated momentum, with fee-based revenues rising 10% year over year in the second quarter of 2026. UnqorkAI could complement this growth by improving service delivery and making retirement operations more scalable. Smoother onboarding and better digital experiences could strengthen client relationships, while greater operational efficiency may help control expenses as the business expands.
However, Voya has not disclosed specific cost savings or incremental revenue targets tied to the partnership. Its long-term value will depend on whether the technology delivers measurable improvements in customer experience, productivity and operating efficiency that support retirement growth and profitability.
What Are Peers Doing?
Principal Financial Group, Inc. (PFG - Free Report) is also expanding its retirement capabilities through technology partnerships, with a focus on improving access to retirement income solutions. Its partnership with SS&C Technologies supports the distribution and administration of retirement income products by connecting providers with retirement plan recordkeepers. This could help PFG expand its retirement offerings and simplify access to income options for participants.
Prudential Financial, Inc. (PRU - Free Report) is advancing AI adoption through its partnership with Google Cloud to develop AI-powered applications. The initiative aims to improve customer and agent experiences, streamline workflows and support technology-enabled distribution. These capabilities could help Prudential deliver services more efficiently while enhancing customer support and operational productivity.
VOYA’s Price Performance
Shares of Voya Financial have gained 28.7% in the past year compared with the industry’s growth of 23.5%.
Image Source: Zacks Investment Research
VOYA’s Valuation
Voya Financial shares are trading at a price-to-book value of 1.35X, lower than the industry average of 2.24X.
Image Source: Zacks Investment Research
Estimate Movement for VOYA
The Zacks Consensus Estimate for VOYA’s earnings per share (EPS) for 2026 and 2027 has moved down 0.3% and 0.1%, respectively, in the past 30 days.
Image Source: Zacks Investment Research
The consensus estimate for VOYA’s 2026 EPS indicates a year-over-year increase, while the same for 2027 EPS and revenues indicates a year-over-year rise.
VOYA stock currently carries a Zacks Rank #3 (Hold). You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.